Med spas & aesthetics · Los Angeles
Email and text that bring patients back on schedule.
Rebooking reminders, new-patient series, membership renewals, and win-backs for Los Angeles med spas. Written for you, sent with proper consent, and measured in appointments rebooked.
What you're up against
Your best patients are already on your list.
- 01Tox wears off in three to four months and nobody reminds the patient, so they rebook with whoever's ad they see first.
- 02The list gets one email a month and it's a discount. Patients have learned to wait for it.
- 03Hundreds of people who came once are sitting in the booking system and have never heard from you again.
What we run for a med spa.
Rebooking reminders on the treatment clock
Each treatment has its own rhythm. Neurotoxin every few months, filler less often, laser as a spaced series. Reminders go out when that patient is actually due, with a link to book.
A new-patient series
What to expect before the first visit, aftercare the day after, an introduction to the provider, and a prompt for the follow-up. It turns a first appointment into a second one.
Membership emails
Launch, renewal reminders, failed-payment recovery, and nudges for unused credits. Memberships leak quietly without these.
Win-backs
Patients who haven't been in for six months or a year get a short, personal sequence. It is the cheapest revenue a med spa has.
Launches and events
A new device, a new injector, an open house. Announced in a way that sells the result, so the list isn't trained to wait for a sale.
Done carefully.
Consent
Marketing texts go only to patients who opted in, and every opt-out is honored immediately. We check how your intake form collects that consent before anything sends.
Privacy
What someone had done is health information. Subject lines and text previews are written so a lock screen never reveals a treatment, and the sending platform is set up with that in mind.
Your list, your platform
We work in the email and text tools you already have, including the ones built into most booking systems, or set up a dedicated platform in your name. The list is yours.
What we report
Appointments rebooked and revenue from each sequence. Open rates are in the report, but they're not the number that matters.
Questions, answered.
How much does med spa email marketing cost?
Retainers start at $2,500 a month, month to month, and usually cover email and text together with one other channel. You get the scope and the price before anything starts.
Which platform do you use?
Whichever fits. If your booking system has solid built-in email and text, we use it. If it doesn't, we set up a dedicated platform in your name and connect it to your patient list.
Do you write the emails?
Yes. We write and design every email and text in your voice, and you approve them before they send. Anything that touches aftercare or clinical advice is reviewed by your providers first.
Is texting patients allowed?
Marketing texts need the patient's written consent, and appointment reminders are treated differently from promotions. We review how you collect consent and only message people who have given it.
How often will you email my list?
Reminders and follow-ups are triggered by each patient's own visits, so they don't feel like blasts. On top of that, most practices do well with two to four broadcast emails a month.
How do I know it's working?
You see how many appointments were rebooked from each reminder and sequence, and what they were worth. That's the number we manage to.
Let's bring them back.
A 30-minute call: what you offer, who books it, and exactly what we'd run. You'll have a price and a plan by the end.